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Public Utilities

Public Utility agencies are under constant scrutiny to provide a better service to the public.

Ever increasing call volumes demand the ability to accurately and reliably record, quality monitor and even evaluate the customer service experience. The ability to perform these tasks in an efficient streamlined manner can be a key differentiator in facilitating efficiency and accuracy in the workplace.

Utilizing our mission critical suite of Quality solutions allow for ability to record synchronized voice and screen to truly capture the customers experience, and subsequently score these calls with easily customized forms.

Adding optional Speech and Data analytics can help you zero in on the interactions that matter most to your organization by tracking keywords or flushing out trends that may be already occurring.

We also offer a comprehensive suite of Work Force Management (WFM) and Work Force Optimization, (WFO) to increase productivity and efficiency.

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